Flying Roadster AI Car

Refund policy

Last updated: October 18, 2026

This policy applies to videos ordered through Flying Roadster AI Car. It forms part of our Terms of service. Nothing here limits any statutory rights you may have.

1. If we cannot complete your order

We may make up to three generation attempts in total. If all three are explicitly rejected by content review, we issue a full refund and email you. Three technical failures, mixed outcomes and uncertain results are reviewed manually rather than treated as a policy breach. We arrange a full refund if we cannot deliver a playable video for another reason, including a failure to upload or deliver the file.

2. If the video is delivered

A delivered video is a custom digital product. We do not refund it merely because you changed your mind, because you no longer want it, or because the AI result differs from the source photo in paint, wheels, badges, proportions or other details. AI results vary; check the video before you post it.

If the file is corrupted, unplayable, or is not the order you placed, contact us within 7 days and we will investigate. Where appropriate, we will re-deliver the correct file or refund the order.

3. Duplicate or unauthorized charges

If you believe you were charged twice or did not authorize a charge, contact us with the payment date, amount and the email used at checkout. We will investigate and refund any duplicate or unauthorized charge we confirm.

4. How to request a refund

Email support@flyingroadsterai.net with:

We aim to reply within 2 business days. Please contact us before opening a chargeback; it usually resolves the issue faster.

5. Timing and method

Approved refunds are issued through Stripe to the original payment method. We aim to issue them within 2 business days. Your bank or card issuer may take a further 5–10 business days to post the credit. We cannot refund to a different card or person.

6. Statutory rights

If you are a consumer, you may have rights under the law of your country of residence that cannot be excluded by this policy. Nothing in this policy affects those rights. If you are in the EEA or UK, you may also have a right to withdraw from a distance contract in limited circumstances; because the video is made to your order and delivered immediately, that right may not apply once production starts. Contact us if you are unsure.

7. Chargebacks

If you open a chargeback, we may provide Stripe and your bank with the order details, delivery records and these policies. We may pause support for the order while the dispute is open.

8. Contact

Refund questions: support@flyingroadsterai.net or our contact page. See also our Terms of service and Privacy policy.